Policies
ORDER PROCESSING
Orders received before 2 p.m. Eastern Standard Time are processed within
two business days or sooner unless otherwise noted.
Out of Stock items will be back ordered and shipped within 30 days with
email notification at time of order placement.
PAYMENTS
Credit Card only, we accept Visa, MasterCard and Discovery Credit cards are charged at time of shipment.
ORDER NOTIFICATION
Email notification on all orders received and shipped will be via email
address supplied at time of purchase.
SHIPPING/RETURNS
All orders are shipped Priority Mail through the U.S. Postal Service.
Express Service available through FedEx or UPS at an additional charge.
RETURNS
Please notify us of any errors in your order and they will be corrected
without shipping charges.
You must notify us via email for authorization of any damaged or
unsatisfactory merchandise to be returned.
Authorized Returns must be completed within 30 days of purchase.
Credit cards are credited for all returned merchandise.
Shipping charges will not be refunded unless there is an error with your
order.
LIABILITIES
Stone Cottage Soapworks assumes no liability for the misuse of our
products. Our Soaps are for external use only and clearly state
ingredients. Please read the labels for any potential adverse reactions
due to allergies before using. We are not responsible for materials or
personal injury due to improper use of our products.
PRIVACY
Stone Cottage Soapworks does not transfer or sell customer
information. We do not apply cookies (for tracking purposes) or tracing software to your
computer for visiting our website.